Frequently Asked Questions

Welcome to our FAQ section! Here you’ll find answers to the most common questions about our services, platforms, and how to use the .fr and .it domains. If you need more help, feel free to contact our support team

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Transitive IT

Welcome to your unified data and governance platform.

With over 25 years of experience in IT governance, data strategy, and software compliance, this interface is designed to support organizations in managing dashboards, referentials, and reports with clarity and control. Whether you're overseeing datasets, aligning IT assets with compliance needs, or enabling strategic insight through indicators, each section is built to empower data-driven decision-making in regulated environments. Explore, manage, and govern with confidence.

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IT domain Vs Fr domain

1. Why distinguish between these two domains? Separating the .fr and .it domains allows for better organization and a more focused user experience. The .fr site provides general information and service presentations for the public, while the .it site is dedicated to back-office functions used by clients for managing internal operations. This distinction helps streamline access to relevant information and ensures that each platform is optimized for its specific purpose.

3. What about languages and data localization? The .fr website is available in both English and French, offering accessibility for a broader audience. Currently, the back-office interface on the .it domain is only accessible in English, but we are working on expanding language support. Of course, all client data remains securely stored and localized according to applicable regulations and best practices.

2. How about emails? Our company emails work with both the .fr and .it domains, ensuring seamless communication across platforms and making it easy for clients and partners to reach us through either address. Have questions about how to use the different domains? Check our FAQ section for more details.

View user's dashboards and indicators

Access a personalized overview of strategic and operational performance. Dashboards and indicators are designed to consolidate key metrics and KPIs, enabling real-time monitoring and informed decision-making across your organization.

1. What is the Dashboard used for? The Dashboard provides an overview of key metrics and activities. It allows quick access to profile information, service status (FTP, SSH, HTTPS), managed objects, and key performance indicators (KPI).

2. Can I customize the Dashboard? Yes, you can customize the Dashboard by selecting which widgets to display and arranging them according to your preferences.

3. Why is my Dashboard not updating? The Dashboard updates automatically at regular intervals. If it’s not updating, try refreshing the page or checking your network connection.

4. How can I check the status of services like FTP, SSH, or HTTPS? The status of these services is displayed directly on the Dashboard. If a service is down, you may need to check the configuration or restart it from the Manage section.

5. How can I reset the Dashboard to default settings? You can reset the Dashboard to its default state by selecting the "Reset Dashboard" option in the settings menu.

Manage organisation referentials

Maintain control over your organization’s core IT and business referentials. This section allows you to structure, update, and align reference data that underpins reliable processes and consistent governance.

1. What kind of items can I manage? You can manage users, settings, permissions, and data entries from the Manage section.

2. How do I add a new user? Go to the "Users" section under Manage, click "Add User," fill in the required details, and save the changes.

3. Can I restrict user permissions? Yes, you can set different levels of access and permissions for each user in the "Permissions" tab under Manage.

4. How can I delete an entry? To delete an entry, navigate to the Manage section, select the item, and click the "Delete" button. Be aware that deleted items may not be recoverable.

5. Can I restart services like FTP, SSH, or HTTPS from the Manage section? Yes, you can restart and configure services from the Manage section under "Services."

Browse datasources and datasets

Explore, validate, and organize your connected data sources. This feature helps ensure traceability, reliability, and readiness for reporting or analytics use cases, whether for compliance, audit, or operational insights.

Manage your reports and files

Centralize your documentation and reporting in one secure place. This area supports version control, collaborative access, and structured storage of compliance reports, audit deliverables, and project files.

1. What types of reports are available? You can generate performance, usage, and activity reports. Custom reports can also be created based on specific criteria.

2. How do I create a custom report? Go to the Reports section, select "Create Report," choose the data fields you want to include, and generate the report.

3. Can I download reports? Yes, reports can be downloaded in various formats, such as PDF and CSV, from the download option within the report view.

4. Why is my report not generating? If a report is not generating, check your selected filters and data range. Also, ensure that your network connection is stable.

5. Can I schedule automated reports? Yes, you can set up automated report generation and delivery from the Reports settings section.

Power search site and datas

Leverage advanced search across your platform’s data assets. Quickly identify relevant datasets, indicators, or reference files through contextual, weighted search—designed to enhance discoverability and actionability.